donor FAQs

Get quick answers to all of your questions about donating to Habitat for Humanity GTA and Habitat ReStore. Don't see the answer to your question below? Contact us and we'll be happy to help you.




Does donating to Habitat ReStore help Habitat for Humanity GTA build homes?

Yes! Our Habitat ReStores not only help find new homes for some fantastic re-usable household and renovation items for people in our community, ReStore purchases and donations also directly supports our mission. So when you donate money to us, majority of it goes straight toward building homes for families in need of a decent place to live.

How does Habitat for Humanity’s home building program work? What does my donation do?

Your donation enables us to build decent, affordable homes, providing a hand up to working, lower-income families (See our infographic on how it works for more details). We keep the cost of building homes low by using volunteer labour, wherever possible, and by seeking donated construction materials and services. We also work with municipalities, companies and the province to secure affordable land, whenever possible.

We partner with families to build and pay for the homes we build. Habitat homeowners are identified based on housing need and ability to pay an affordable mortgage, based on the full market value of the home. Families are also required to complete 500 volunteer hours where they give their time to help build homes, at a Habitat ReStore and/or other ways to support our mission.

Mortgage payment rates are assessed every year with families, with mortgage payments never exceeding 32% of their annual income, which the Canadian Mortgage and Housing Corporation deems affordable. These mortgage payments go into a fund that helps us build more homes for families.

Through this unique Habitat for Humanity affordable homeownership model, families are able to build strength, stability and self-reliance. Studies have shown that the stability and security that a Habitat home provides often translates into improved self-confidence and help, better education outcomes, and an overall better quality of life.

If Habitat partner families pay full value for their homes and payments are put toward building other homes, is my donation important?

Absolutely. Donations are vital in trying to keep up with the critical – and increasing – need for affordable housing and the cost to build homes in the GTA.

Although Habitat for Humanity GTA is building more efficiently to accommodate even more families than ever before, we need to keep increasing our pipeline, and that means we need your donations to do so. We use your donations, along with volunteer builders and donated materials to keep the cost of building homes low. But there are many costs associated with building homes such as land purchase, taxes, permits, planning, and work like plumbing and electrical that must be performed by skilled tradespeople, and a homebuilding project can take years to complete. Your donations allow us to continue our homebuilding work that empower families to build strength, stability and a better life for themselves and their children.

The best part of giving to Habitat for Humanity GTA is knowing that when you donate a dollar, that dollar keeps on giving. It is invested into a home where mortgage payments will help pay for future homes. The more you donate, the more impact you can have on strengthening families and your community.

Will I get a tax receipt for my donation?

Yes, if you make a cash donation of a minimum of $20, you will receive a tax receipt.

If you donate items to our Habitat ReStore, depending on the assessed value of the item, you may receive a tax receipt for your donation.

How long will it take to get a tax receipt?

If you make your donation online, you will receive your tax receipt via e-mail shortly after you make your donation. If you call or make your donation through the mail, depending on when we receive your donation and the time of year/postal system, it may take between two to three weeks to receive one through the mail. If you provide an email address, we will send you your tax receipt via e-mail, which reduces wait times.

Will I get a tax receipt if I make a monthly donation?

Absolutely. We will send you a consolidated tax receipt for all your monthly donations in February (for the previous year’s donations).

I want to hold an event with proceeds going to Habitat for Humanity GTA. Can people who attend get tax receipts?

The rules for tax receipting events are more complicated. If you’d like to hold a community fundraising event, please contact us at (416) 755-7353 and we can discuss this with you.

I made a ReStore donation and the tax receipt is taking a long time. When will I get it?

Because it takes time to assess the value of donated goods, the tax receipting for Habitat ReStore can take up to 60-90 days.

If you have an inquiry about a ReStore tax receipt, you must contact Habitat ReStore directly. You will receive a tax receipt once your item has been assessed and processed.

Can I make my donation offline?

Yes. You can either call us at (416) 755-7353 exy.2241, or mail your donation into us at:

Habitat for Humanity GTA
155 Bermondsey Road
Toronto, ON M4A 1X9

Making your donation online, however, is the fastest way to make a gift. Don’t worry – it’s completely safe and secure.

If I make a donation, will my name be sold to other mailing lists?

Your privacy is important to us. We do not trade or sell the names of our donors. Please review our privacy policy for more details.

If I sign up for monthly donations, can I stop?

Of course. We’re happy to help you with any changes to your monthly donations. Just contact us at (416) 755-7353 ext. 2241 or at

I donated to Habitat for Humanity Canada. Can you help me get a tax receipt?

Habitat for Humanity Canada fundraises for all 50+ Habitat affiliates across Canada. You can direct your donation through Habitat Canada to Habitat for Humanity GTA by explicitly designating your donation (writing that you want to send it to us on a donation coupon or by selecting the option to donate to Habitat GTA online).

If you make your donation to Habitat for Humanity GTA through Habitat for Humanity Canada, you must contact them about your donation. If you donate directly to Habitat for Humanity GTA, we can help you with any donation-related issues.

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